Here you'll find answers to the most common questions

FAQs for Members


PROMPT CUISINE is an interactive platform for restaurants and any kind of food places to inform App users where to find yummy food offering digital services fitting to the 21st century. We promote your Business/Location through the PROMPT CUISINE app and various other channels. When you receive orders through our system for in-house via QR-code, you prepare and deliver just as always. If you receive an order through our Food-in-Time feature, please make sure that your customer receives their order at the desired time. Our customer-friendly backend you can use on any device where you have internet. For best results please use Google Chrome, Mozilla Firefox or Safari browser.

How does PROMPT CUISINE in-house order (self-order) work?

You will be listed and App users can see your location when they are close by.

You can offer self-ordering with our QR-code(s), so App users can get with one click (QR-code button in the tab bar) to your menu card with pictures to see what to expect. With this function, you can relieve your staff in busy rush hour times or you work with this service in your outdoor area so you don't miss a customer.

This option will help you to upsell faster because people can see what they will order (visual shopping). The order process is learned fast and easy to use and re-use. Because the App users only have one account to enter different food places and they will be pleased to order and choose your restaurant if you're offering our service.

You will see the order in our backend in seconds and you can start preparing the order. The customer already paid upfront and is getting an invoice per email automatically from the system. Nothing else to do for you.

How does PROMPT CUISINE Food-in-Time (pre-order) work?

You will be listed and app user can see your location when they are close by.

App user can filter the restaurants offering food-in-time. They enter the menu card and order just like normally. At the end, they have to choose a time they want to have their menu to be delivered/ready to be picked up or eating in your house. 

We see very high potential for this market gap. A lot of people do only have a very short lunch break. These days we all love to eat better. This will give you a chance to a) make more income for customers in a rush b) leveling up your table turnaround because of a faster flow (missing ordering-, paying- and waiting-time will shorten the stay of your customers and makes it possible for more customers to use your service.

Of course, you can set a buffer time in the system how long in advance you need to know about the order to be prepared. You can also set which products are allowed to be sold with the food-in-time-function. There are more settings for you to optimize like distance for delivery, delivery costs, free delivery over XX and much more.

You will see the order in our backend in seconds and you can start preparing the order. The customer already had paid and is getting an invoice automatically from the system. Nothing else to do for you.

Do you have drivers for the delivery service?

At the moment we do not offer such a service. We are concentrating on supporting restaurants and food places too reasonable prices with digital interactive features to be able to reach new customers (people living there and tourists as well). We don't know what the future will bring, but at the moment we want to create a better world for guests and restaurant owners.

How much does it cost?

We collect a service fee from 0.10 $ for each order/booking what we think is fair. We do regular updates and a design change every year to make the app(s) looking great and always getting the best user experience for your guests. Our sales team is getting new members to use our service to bring you more possible new customers, our in-house team is creating fantastic content and support to help you with videos and live support to get the most out of PROMPT CUISINE. We are very passionate and want to bring you and your guests the bests benefits for as little costs as possible.

We will bill you monthly between the first and the 10th of the month.

Which Smartphones are you supporting?

We are offering an iOS and an Android app to serve the most common Smartphone devices.

Who is paying the costs for the payment provider?

We will put your payment details behind your account. So you get your money straight away. We do not work with your money. You have no waiting time or any losses or risks. Therefore you have to take the costs for the payment provider (at this status PayPal). You can talk to PayPal if you can have special conditions for the amount of payment coming to you.

Do I need a special PayPal account?

You do need a business account from PayPal. This is very simple to do. If you need help, please write to us or ask your Sales Partner.

How quickly can I start?

This varies depending on you, but we do our best to have to up and running, being able to work with our QR-code(s) and getting orders for food-in-time and table bookings.

What kind of marketing do you do?

We succeed when you do! So we invest in you to promote you. Once you are a member, you can expect to be included in every kind of marketing campaigns we are creating. This can be everything from social media till emails, over Interviews and much more.

What is the signup process looks like?

Once you booked our membership Standard or Plus online, a member of our Team will contact you by email and send you a form where you please fill in all your company data and you (if possible) digital menu card. You now have time to shoot some nice 300x300 pictures from your products till we set up your account. With the next email, you will get login data and QR-code(s). Food-in-time and table booking will just be set up and promoted. QR-code you have to put with your marketing on every table in your restaurant or wherever you want to use it.

Where can I use the QR-code?

QR-Code is a great thing. You can use it with so many possibilities - you will love it:

1) Print a single QR-Code on a sign for a pick-up service (beer garden, Hot Dog/Ice Cream/Food stand or similar)

2) Print different QR-Codes on every seat to know where to bring the order (Stadium, Concerts)

3) Print different QR-Codes on each table to know where to bring the order

4) Print a QR Code on the flag of the 18th hole of your golf curse to offer your guests the possibility to sip at their drink or eat their food as soon they are back at the golf house restaurant.

5) Use the QR-Codes for certain areas of your restaurant to attract younger or rush pressured guests.

6) Use the QR-Code to relieve your staff in rush hours.

Your question couldn't get answered?

Not a problem. Please contact us via our contact form or use our live chat.